Why shop with L & M Gold Star instead of a big retailer?

There’s no denying that customers are spoiled for choice when it comes to kitchen and other electrical appliances on the Gold Coast & Sunshine Coast. So why choose to shop at L & M Gold Star? Indeed, why choose any small business over its’ larger chain competitors?

The fact is that small businesses are able to deliver on the factors that customers consider the most important, and for us, these factors are our bread and butter:

We’re here to serve you, not the other way around:

We all know how nice it is to deal with the same staff member every time you contact a business. Hallelujah, there’s no need to repeat your story a million times! Here at L & M Gold Star, we get it. Our team is small but has bucket-loads of experience. We are dedicated to making things easier for you and we can guarantee that you’ll never be transferred from person to person, be waiting on hold for an eternity or have someone not return your call.

Our service is in the details. Our team often spend hours on end with customers in the showroom to make sure they are making the right choices for their needs. We provide super fast quotes and deliver for free. Hek, we even remove the old appliance for free! Plus, our service doesn’t end with the sale – if you need information about your product after the sale, just give us a call. And if there’s an issue with the product, we take care of the service call so that you don’t have to deal with the manufacturer at all. Will the big retailers do all that for you?……… ahhhhh no.

You’re part of our family:

L & M Gold Star is a family business and it has been since the day it started. The leading lady, Trina Hockley, has invested blood, sweat and tears to get the business to where it is (oh, and the capital!). From the outset, L & M’s focus has been on relationship building. We’re not just here to sell you stuff… we genuinely want to get to know you, help you and be there when you need us. Call or visit once, and you’ll be remembered the second time.

We’re closer to you than the big retailers: 

Imagine calling a big retailer, making an order at lunchtime and asking for it to be delivered that afternoon, and for it to be delivered for free….. please, what a joke! Here at L & M, we do same day deliveries and delivery is included – if we have it in stock, it’s yours, end of story.

We run lean: 

With L & M Gold Star, there isn’t red tape. We can give you the information you need and we make decisions without having to call our boss, and the boss’s boss and then their boss, only be to directed back to beginning…. it was exhausting just typing that.  Our staff are a close-knit team that operate on the same level… although we have job titles, everyone pitches in where they are needed – we aren’t pretentious; we’re fluid.

We change when we need to: 

If something isn’t working, we change it. Simple. We don’t have to lodge proposals, send them up the never-ending chain, and then have to wait months for a change to filter down the line that has minimal impact anyway. This also goes for responding to customer feedback…. some customers said that it would be great if we did bathroom renovations, and in the blink of an eye, now we do!

Come and experience what we have to offer. Our showroom might look small from the outside, but our customers often exclaim “it’s so big in here, I had no idea!”

Our case is straightforward. We serve you. We remember you. We value you. 

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